


I have to believe that someone somewhere who had the same problem as myself found a way through Microtek to fix it.
#DOES SILVERFAST MICROTEK COME WITH SERIAL NUMBER UPGRADE#
How I got V1.13.when I launch ScanPotter I go to the upper left hand corner of my Mac and click "ScanPotter" then click "check for updates." From there it gave me the option to upgrade to V1.13 which specifically said it was for Yosemite. When I go to my system information / USB I see "Microtek" but is says "unrecognized." Also, under system preferences / manners & printers I see my printer and not my scanner and trying to add it doesn't work. When I hit scan it sends a black box to my desktop destination all while the scanner is dead, (no lights, noise, or movement). When I click preview the screen goes gray, says "processing" for a few seconds and then reverts back to black. Now if I don't plug it into my Mac and click the Scanpotter software I get a message that says "scanner not found." When I plug it in the software launches, (so I know it sees it somehow). When I plug in my scanner to my PC, the PC beeps and scanner comes alive, (it makes noise, lights up, and is ready to rock). I have been on the phone with multiple Apple senior tech reps, emailed back and forth with MicroTek, surfed the web endlessly and still can't seem to nail it down. My Mac just doesn't seem to recognize the scanner.
